FREQUENTLY ASKED QUESTIONS...
Both the 'BOX' and 'FILES' subscriptions are bi-monthly, meaning you will be billed for and recieve a new project every other month.
The 'BOX' subscription contains access to all digital files* AND everything you will need to complete the project (e.g. fibre, needles**, etc.). This option is currently only available to customers in the U.K (excluding Northern Ireland).
The 'FILES' subscription contains ONLY the digtal files and no physical items. This option is perfect if you have a good supply of needle and wet felting fibres and equipment or if you are an international (outside of the U.K.; excluding the EU and Northern Ireland) customer.
*You will require a device with internet access to watch the tutorial and access the digital files.
**Please note: that needles will only be included with the 1st subscription box and then every 3rd project thereafter.
Every 'BOX' subscription contains:
- A needle felting and/or wet felting project; designed and created by professional fibre artist, Nicola Dean.
- Everything* you need to complete your project.
- A link** to detailed, step-by-step video tuition that you can follow at your own pace.
- Diagrams (when required) to help you get dimensions and shapes correct.
- Full list of materials included incase you want to make more.
- Permission to sell items you make from the design/tuition.
- Access to a dedicated Facebook group for additional support and tuition from Nicola, meeting new people, competitions, challenges and more…
*Everything you need is included except for a felting surface (e.g. foam) and basic items you will already have at home. Please note: that needles will only be included with the 1st subscription box and then every 3rd project thereafter.
**You will require a device with internet access to watch the tutorial.
Everything you need is included except for a felting surface (e.g. foam) and basic items you will already have at home.
Please note: that needles will only be included with the 1st subscription box and then every 3rd project thereafter.
You will also require a device with internet access to watch the tutorial.
Your 'BOX' subscription will be shipped by the last day of the month in which you were billed.
You will receive an email, once your 'BOX' subscription has been shipped.
Please note that this is a bi-monthly subscription, therefore you will only be billed for and sent a project every other month.
A 'FILES' subscription is perfect for people who already have a good stash of needle / wet felting supplies.
With a 'FILES' subscription you will ONLY receive (via email):
- A link to detailed, step-by-step video tuition that you can follow at your own pace.
- PDF diagrams (when required) to help you get dimensions and shapes correct.
- Full list of materials you will need.
- Permission to sell items you make from the design/tuition.
- Access to a dedicated Facebook group for additional support and tuition from Nicola, meeting new people, competitions, challenges and more…
The difference between this and the BOX subscription box is that you will NOT receive any physical products (e.g. fibres, needles etc.). However, you will get a full list of items you will need.
The 'FILES' subscription is also available for international (outside of the U.K.; excluding the EU and Northern Ireland) customers.
The 'FILES' subscription will be emailed to you in two parts.
First you will be sent a 'Supply List' by 22nd of the month in which you have been billed. This will contain everything you need to source to complete the project.
Then on the last day of the month in which you were billed, you will be sent all the other files you will need to complete the project (including a link to the video tutorial, any diagrams you need etc.).
Please note that this is a bi-monthly subscription, therefore you will only be billed for and sent a project every other month.
Yes, if you would like to see what you will be making and learning with your next subscription you can visit our Upcoming Project page.
Your first months subscription payment will be taken immediately; then subsequent payments are set to recurring billing on the 3rd-4th of every other month inline with the billing schedule below. As this is a bi-monthly subscription the billing schedule is as follows:
• January / February project: 3rd-4th January
• March/April Project: 3rd-4th March
• May/June Project: 3rd-4th May
• July/August Project: 3rd-4th July
• September/October Project: 3rd-4th September
• November/December: 3rd-4th November
Therefore if you subscribe on 18th April, you will be billed on the 18th April for your first project, then your next payment would be taken on 3rd-4th of May.
Yes, you can cancel, pause or skip a month of your subscription at anytime. If you would like to do this please log in to your account and amend your subscription settings.
If you pause or skip your subscription for longer than 6 months / 3 projects, your subscription will be cancelled.
If you wish to resume a cancelled subscription, please contact admin@thefeltingflock.com
'BOX' SUBSCRIPTION BOXES: Delivery for The Felting Flock BOX subscription boxes is included in the cost of your subscription. Delivery will be via Royal Mail, 2nd Class.
'FILES' SUBSCRIPTIONS: Your files will be emailed to you, so there is no delivery charge.
EVERYTHING ELSE: The cost of delivery for one-off purchases will be calculated in the checkout. You will also be presented with any delivery options available.
Don't worry all of our subscription boxes (and one-off purchases wherever possible) are designed to be letterbox friendly. So, if you have a standard sized letterbox they should fit through and be waiting for you when you get home!
We also add a little sticker to the front to tell the delivery person that your package is letterbox friendly ;-)
Purchases of one-off products will be shipped within 3 working days.
In December 2024 the General Product Safety Regulation (GPSR) came into action. Whilst The Felting Flock's products are safe, unfortunately, as a small business, it is not a viable option, at this time, to employ an authorised representative in the EU to meet the requirements of GPSR. Therefore, The Felting Flock took the difficult decision to cease trading with customers in the EU and Northern Ireland. Sorry for any disappointment this may cause.